Refund Policy

We want you to be confident subscribing to Xtreme HD IPTV UK. This policy explains when a refund applies and how to request one.

1. 7-Day Money-Back Guarantee

If the service isn't working for you, contact our support team within 7 days of your purchase date to request a refund.

2. How to Request a Refund

Message us on WhatsApp or email support@xtremeshdiptv.uk with your order details and the reason for your request. Our team will confirm eligibility and next steps.

3. Troubleshooting First

Many playback issues are resolved quickly with a short troubleshooting step — a different player app, a wired connection, or a device restart. Where possible, we'll offer to help fix the issue before processing a refund.

4. What Isn't Covered

• Refund requests made after the 7-day window has passed.
• Issues caused by an incompatible device or an internet connection that doesn't meet the minimum recommended speed.
• Accounts suspended for violating our Terms & Conditions.

5. Processing Time

Approved refunds are processed back to your original payment method and can take a few business days to appear, depending on your bank or payment provider.

6. Contact

For any refund questions, reach us at support@xtremeshdiptv.uk or via WhatsApp support.